Refund policy

RETURNS

If your item has arrived damaged or you are unhappy with your order, please email us at info@erniessoap.com.

We cannot accept returns for safety and hygiene reasons due to the nature of our product. 

You can always contact us for any product questions at info@erniessoap.com.

Ernie's Soap is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can reach us at info@erniessoap.com.

Exceptions / non-returnable items
We cannot accept returns due our products being natural. If you have an issue with your order please email info@erniessoap.com and we will refund for any damages incurred during transit.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not accept exchanges as our products are natural. If you have an issue with your order please email us at info@erniessoap.com.